Privacy Policy

1. Introduction

Carmunnock Pharmacy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our weight loss consultation service and website.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name, address, and contact details (phone, email)
• Date of birth and age
• Medical history and health information
• Weight, height, BMI, and blood pressure measurements
• Lifestyle information (diet, exercise, smoking, alcohol consumption)
• GP details and medical consent information
• Digital signature

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Assess your suitability for weight loss treatment
• Provide personalised medical consultations and treatment plans
• Communicate with you about your treatment
• Comply with legal and regulatory obligations
• Improve our services and website
• Send you important updates about your treatment (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfil our contractual obligations to provide healthcare services
• Legal obligation: To comply with healthcare regulations and professional standards
• Vital interests: To protect your health and wellbeing

5. Data Sharing and Disclosure

We may share your information with:

• Your GP: Only with your explicit consent, we may share relevant medical information with your general practitioner
• Healthcare professionals: Our qualified pharmacists and clinical team involved in your care
• Service providers: Trusted third parties who assist in operating our website and services (under strict confidentiality agreements)
• Legal requirements: When required by law, court order, or regulatory authority

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure data transmission (SSL encryption)
• Restricted access to personal data
• Regular security assessments
• Secure storage of medical records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are typically retained for a minimum of 8 years from the date of last treatment, or longer if required by law.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@carmunnockpharmacy.co.uk or write to us at:

Carmunnock Pharmacy
17 Busby Road
Carmunnock
Glasgow
G76 9BP

9. Cookies

Our website may use cookies to enhance your experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: