Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Carmunnock Pharmacy website and weight loss consultation services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services. We reserve the right to update these Terms at any time, and your continued use constitutes acceptance of any changes.

2. About Our Service

Carmunnock Pharmacy provides private weight loss consultation services, including assessment, treatment planning, and ongoing support. Our services are provided by qualified, registered pharmacists in accordance with professional standards and regulations.

We offer consultations for weight management treatments, including Mounjaro, subject to clinical assessment and suitability.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Provide accurate and complete information in your consultation
• Have the legal capacity to enter into a contract
• Reside in the United Kingdom
• Not have any medical conditions that would make treatment unsafe (as determined by our clinical assessment)

4. Consultation Process

4.1 Online Assessment

You will be required to complete an online consultation form providing detailed information about your medical history, current health status, lifestyle, and weight loss goals. It is essential that all information provided is accurate and complete.

4.2 Clinical Review

Our qualified pharmacist will review your consultation form to assess your suitability for treatment. This review typically takes 1-2 business days. We reserve the right to decline treatment if it is not clinically appropriate.

4.3 Treatment Decision

Treatment decisions are made solely at the discretion of our clinical team based on your individual circumstances, medical history, and clinical guidelines. Not all consultations will result in a prescription.

5. Fees and Payment

Our consultation and treatment services are provided on a private basis. Fees will be clearly communicated before you commit to treatment. Payment terms and methods will be agreed upon as part of the consultation process.

All fees are non-refundable once treatment has commenced, except where required by law or in exceptional circumstances at our discretion.

6. Medical Advice and Treatment

Important: Our services are not a substitute for emergency medical care. If you experience a medical emergency, call 999 immediately.

All medical advice and treatment provided is based on the information you provide. You are responsible for:

• Providing accurate and complete medical information
• Following treatment instructions and advice
• Reporting any side effects or concerns promptly
• Attending follow-up consultations as recommended
• Informing us of any changes to your health or medications

7. Limitations of Service

We do not guarantee:

• Specific weight loss results
• That treatment will be suitable for all individuals
• That treatment will be available at all times
• Uninterrupted access to our website or services

Weight loss results vary between individuals and depend on various factors including adherence to treatment, diet, exercise, and individual metabolism.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Carmunnock Pharmacy or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

9. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the website's operation
• Collect or harvest information about other users

10. Limitation of Liability

To the fullest extent permitted by law, Carmunnock Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claims arising from our services shall not exceed the amount you have paid for the specific service in question.

11. Indemnification

You agree to indemnify and hold harmless Carmunnock Pharmacy, its employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

12. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including breach of these Terms.

You may discontinue use of our services at any time. However, you remain responsible for any fees incurred up to the point of termination.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Scottish courts.

14. Complaints

If you have a complaint about our services, please contact us in the first instance. We will investigate and respond to your complaint promptly.

You also have the right to complain to the General Pharmaceutical Council (GPhC) if you are not satisfied with our response. For more information, visit www.pharmacyregulation.org.

15. Contact Information

For questions about these Terms, please contact us: